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Platform status

Real-time availability of revenue cycle modules, autonomous agents, artificial intelligence, integrations and infrastructure.

Instability in a third-party integration
All other Accrua systems are operating normally.
Updated Oct 13, 2026, 14:20 (BRT)
Monitoring

Slowness in a payer's TISS web service is delaying batch submission

Component: Payer TISS web services
  1. 14:20 · MonitoringThe payer's response time is back to normal levels. Held batches are being resubmitted automatically by the agent queue. No bills were lost.
  2. 13:05 · IdentifiedThe payer's web service is showing response times above 40 seconds. Submissions have been queued with progressive retries. Accrua doesn't store or change batches while they wait.
  3. 12:41 · InvestigatingWe detected an increase in batch submission failures to a specific payer. Affected hospitals have been notified.

Components

Availability over the last 90 days

Contractual availability: 95.5% per month. Operational target: 99.5%. Components marked as third party depend on systems outside Accrua; when they fail, our agents hold and resubmit tasks automatically.

Performance

Last 24 hours

Scheduled maintenance

Scheduled

Update of the TISS standard to the new ANS version

Oct 19, 2026, 01:00 to 03:00 (BRT). Batch submission will be queued during the window and processed automatically at the end. The web application and queries remain available.

Components: Billing and TISS submission · Payer TISS web services

Incident history